Terms and Conditions

Prior information

The following conditions are agreed between Fairies and Giants Lda., which headquarters are in Praceta do Outeiro, nº4, 2640-451 Mafra, collective person 51467339, Tourist Animation Company with registration nº 397/2018 that operates with the commercial brand name of “Trilhos e Lendas”. And anyone, referred as a client that wishes to do any sightseeing described on the website www.trilhoselendas.pt or any other product that Fairies and Giants Lda will perform.

The acquisition of any service provided by Fairies and Giants Lda depends on the registration of the client’s data, by indicating the elements requested in the act of purchase, namely full name, email, cellphone number, the number of taxpayer for billing purposes, as well as the full and unreserved acceptance of these Terms and Conditions.

The Client declares to be of legal age (being 18 or older) and have legal capacity to understand and purchase the services provided by Fairies and Giants Lda., agreeing with the Terms and Conditions.

Fairies and Giants Lda guarantees the existence of the tours published on its website www.trilhoselendas.pt at the date of its consultation and declares to use all means at its disposal to ensure the accuracy and integrity of the information in this existing, however, in no case, any liability, if the information provided is not accurate or complete.

Fairies and Giants Lda. Advises the wearing of comfortable clothing and sports shoes to carry out our activities.

Fairies and Giants Lda. Reserves the right to change, add or delete in whole or in part the present Terms and Conditions that will take effect after its disclosure in the site www.trilhoselendas.pt, being the client always subject to the Terms and Conditions in force on the date of purchase.

These Terms and Conditions were prepared in accordance with DL 7/2004 of January 7, with the changes resulting from DL 62/2009 of 10 March, DL 143/2001 of 26 April, with the amendments resulting from DL 82/2008, of May 20, and other applicable legislation.

 

Contract conclusion (reservation and payment procedure)

  • The object of this agreement is the acquisition of the services provided by Fairies and Giants Lda, identified in the website www.trilhoselendas.pt, by the prices in this one at the time of contracting by the Client.

  • The contract is celebrated online through the website www.trilhoselendas.pt, by phone +351 913 111 992, or by talking to a person at our mobile points of sale, being concluded with payment by credit card and issuance of the respective invoice, before the start of the tour.

  • The procedures for online reservation of sightseeing tours are those indicated on the website www.trilhoselendas.pt that the Client must follow until its formalization, and that will only be possible after express acceptance and without reservations of the present Terms and Conditions, of which it becomes aware in an act prior to the contracting of the services provided by Fairies and Giants Lda.

  • The procedures for making reservations by telephone +351 913111992 are those indicated by the operator of Fairies and Giants Lda. at the time of purchase, that the client must follow until its formalization, and that it will only be possible after the express and unreserved acceptance of these Terms and Conditions that are available for reading on the website www.trilhoselendas.pt. The client retains the possibility to cancel the reservation, according to the terms established in the Terms and Conditions.

 

Place of departure / arrival of the service provided

  • The place of departure and arrival for the service provided by Fairies and Giants Lda. is located next to the south tower of the National Palace of Mafra, in the Alameda of EPI in place duly marked.

  • When agreed between the Fairies and Giants Lda. and the client at the time of booking, another place of departure and arrival may be designated.

 

Rules / Notices of use of the service provided

  • The reservations are accepted by Fairies and Giants Lda. For a specific date and time. In case of the client not showing at the day and time agreed, Fairies and Giants Lda, reserves the right not to carry out the requested tour. For this reason, all passengers must be at the local of departure 15 minutes earlier.

  • Taking into account that they are mechanical vehicles and circulating on public roads, Fairies and Giants Lda. you may have to cancel the trip scheduled for a certain day and time shortly before or even during your trip. In these situations, Fairies and Giants Lda. will make every effort to accommodate it on the next available trip and if it is not possible or desired by the client, you will be entitled to a refund of the total value of the purchase and can not require Fairies and Giants Lda. any compensation other than a refund.

  • Children under 2 years old are not allowed to ender. A child, from 2 to 14 years old, will not be able to travel without being accompanied by an adult or senior. In order to fulfill the obligation of this point, each adult or senior can accompany a maximum of 5 children.

  • A Fairies and Giants Lda. reserves the right to request the identification document from any passenger to confirm that the marking conforms to the age of the passenger. If the legitimacy of the reservation made is not confirmed, Fairies and Giants Lda. reserves the right to refuse access on board the vehicle and not carry out the previously marked ride.

  • Fairies and Giants Lda. reserves the right to refuse access on board the vehicle or even to interrupt the trip if any passenger, in the opinion of the driver of Fairies and Giants Lda., could cause disturbances or jeopardize safety during travel, refunding the amount of the ticket to the client

  • The consumption of food or drink on board the vehicle, with the exception of water in a plastic bottle, is not permitted.

  • Fairies and Giants Lda. reserves the right to change the tourist circuit described on the website www.trilhoselendas.pt replacing it with a similar one in case of any traffic or  other restrictions outside its control, and there is no refund to the client.

  • Fairies and Giants Lda. will take all the measures at your disposal so that the tours finish at the appointed time. However, the Fairies and Giants Lda. does not assume any responsibility for any inconvenience or direct / indirect damage caused to the CLIENT due to potential delays.

 

Billing

After its validation of payment through bank card, Fairies and Giants Lda. will issue an invoice that will be automatically sent by email to the client. If for any reason, the client does not receive the invoice within 48 hours after confirmation of payment, you should contact Fairies and Giants LTA. by email tour@trilhoselendas.pt. In exceptional cases, the customer may request the issuance of a paper invoice that will be provided by Fairies and Giants Lda. in the shortest amount of time possible.

 

Client Support

Any requests for information, questions or complaints should be made through the email address tour@trilhoselendas.pt or by telephone 913 111 992.

 

Communication

  • All communications to be made by the client within the scope of these Terms and Conditions will be made to the electronic address tour@trilhoselendas.pt indicated on the website.

  • All communications to be made to the client will be sent to the electronic address indicated by the latter at the time of their identification, being obliged to notify the Fairies and Giants LTA. your change.

  • In case the client does not comply with the provisions of the previous number, for the purposes of incoming communications, these will be considered as validly performed when sent to the electronic address initially indicated.

 

Privacy Policy and Protection of Personal Data

Any content or personal data of the client that are provided during the reservation process are subject to the Privacy and Protection of Personal Data Policy of Fairies and Giants Lda. as described in the website www.trilhoselendas.pt.

 

Accessibility

Each tour may have different accessibility conditions and are specific for children, pregnant women, people with reduced mobility or other conditions

Responsibility

  • Fairies and Giants Lda. is not responsible for loss or theft of personal property, advising clients to ensure adequate protection.

  • All driver / guide particulars must be followed regarding safety rules and regulations as well as compliance with the time limits set aside for Fairies and Giants Lda. to charge the time exceeded, according to the price list published on the site.

  • In case of improper or fraudulent use of the www.trilhoselendas.pt site or the telephone answering system, and regardless of the legal procedures applicable to the particular case, Fairies and Giants Lda. reserves the right to delete the registration of the client and cancel the right to the usufruct of the reserved service.

 

Fairies and Giants Lda. takes responsibility for

  • Access and use or inability to access and use the contents of the site http://www.trilhoselendas.pt or the telephone answering system;

  • Delays, interruptions, errors and suspensions of communications and loss of information;

  • Damage caused by third parties or attacks on the server or the telephone answering system that affect the quality of its services;

  • Failure to capture, view or use the website or the telephone answering system;

  • Unauthorized use;

 

Fairies and Giants Lda. does not take responsibility for

  • Causes of force majeure, including in particular any unforeseeable and unavoidable, or even foreseeable, unforeseeable situations, including but not limited to: strikes or industrial disputes that prevent or hinder the provision of services accidents, fires, floods, earthquakes, wars, commercial embargoes, or any kind of legislative change;

  • The client is responsible for its personal data and its updating, and must guarantee its confidentiality.

 

Applicable law and jurisdiction

  • The Portuguese Law shall apply to all matters governed by these conditions.

  • In order to settle all disputes arising from this contract, only the Portuguese courts are competent.

  • Facebook
  • Instagram

© 2018 por Trilhos&Lendas, by A-design

RNAAT 397/2018